Reference

How We Protect Your Information

When you open an account with us, your personal data and payment details are kept secure through encryption and strict access controls.

Encrypted account securityLocal payment protectionData access rights included
Explore the Lobby Read FAQ
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PRIVACY QUESTIONS

Contact Us About Your Data

If you have questions about how your information is used, want to request access to your data, or need to make changes to your account details, reach out to our team using…

Live Chat Open the chat widget in your account lobby (available 24/7) to ask about data practices, request data copies, or report privacy concerns. Our team answers privacy inquiries within one hour during peak times.
Email Support Email our privacy team at [email protected] with your account email and specific data request. We acknowledge all privacy emails within 24 hours and deliver responses or requested data within five business days.
Account Settings Log into your account, go to Settings > Privacy & Data to review what we hold, download your information, or request deletion where local law permits. Changes take effect immediately.
DATA HANDLING

How We Secure and Use Your Data

Encryption protects all payment transactions through DANA, OVO, GoPay and QRIS. Your account password is hashed and never stored in plain text.

Encryption Standard

All deposits, withdrawals and account login transmissions use TLS 1.2+ encryption. Payment processor connections are PCI-DSS compliant to shield DANA, OVO, GoPay and QRIS wallet details from interception.

Cookie Usage

We use session cookies (deleted when you close your browser) to keep you logged in, and persistent cookies (up to 12 months) to recognize returning players and tailor your lobby view without re-entering credentials.

Account Security

Your password is one-way hashed. We encourage two-factor authentication (available in Settings) to prevent unauthorized access. If we detect suspicious login activity, we notify you via email and phone immediately.

Data Retention

Account and gameplay data are kept for your active account lifetime. Inactive accounts (no login for 24 months) trigger a deletion timeline. Transaction records for DANA, OVO, GoPay and QRIS are retained three years for tax and chargeback purposes.

Third-Party Sharing

We share data only with payment processors, fraud-detection services and local regulators where local law permits. We do not sell your personal information to marketers, data brokers or advertisers under any circumstance.

Your Access Rights

You can request a complete copy of your stored data, correct inaccuracies, or request deletion where local law permits. Use Account Settings > Privacy & Data or email [email protected] to submit requests; we respond within five business days.

Your Data Questions Answered

Read the most common privacy questions players ask us. If you do not find your answer below, contact support via live chat or email [email protected].

We collect your full name, email address, phone number, date of birth and address during registration to verify your identity. For payments via DANA, OVO, GoPay or QRIS, we also store your wallet identifiers (not your PIN or full payment credentials). Your device type and IP address are logged for security and fraud prevention.

Account closure triggers a 90-day grace period; you can reactivate anytime. After 90 days, personal identifiers (name, phone, email) are anonymized. Transaction records for DANA, OVO, GoPay and QRIS withdrawals are kept three years for compliance. Gameplay logs are deleted after 12 months of account inactivity.

No. We do not sell your personal data. Promotional emails are sent only if you opt in during registration or in Settings. You can unsubscribe from all marketing communications at any time in your Privacy preferences. Your data is shared only with payment processors and fraud services, never with advertisers or data brokers.

All payment data transmissions use TLS 1.2+ encryption and are routed through PCI-DSS compliant processors. We store only your wallet identifier (not your full payment credentials or PIN). Your account is also protected by optional two-factor authentication, which you can enable in Settings to prevent unauthorized deposits or withdrawals.

Yes. Go to Account Settings > Privacy & Data and select 'Download My Information'. A complete data file (account details, transactions, gameplay logs) will be generated within 24 hours and sent to your registered email. You can also email [email protected] to request data in a different format.

Cookies are small files stored on your device that recognize you on return visits. We use session cookies to keep you logged in during play, and persistent cookies to remember your lobby preferences and language. Cookies also help us detect fraudulent login attempts. You can disable cookies in your browser settings, but some features may not work properly.

Contact our live chat team immediately or email [email protected] with details of the suspected breach. Change your password right away in Settings. We will review your account login history and flag any unauthorized transactions. If DANA, OVO, GoPay or QRIS withdrawals were made without your consent, notify us and we will initiate a dispute with your payment provider.

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